Shipping Policy

Thanks for your visiting and shopping at www.epickatech.com. Following are the terms and conditions that constitute our shipping policy.

Shipment processing time

All orders are processed within 1-2 business days of ground shipping. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Fee

The Shipping is free of charge via USPS (United States Postal Service). The delivery time usually takes 3-9 business days.

Shipping Areas

We offer free shipping for orders within the United States. For deliveries to Canada, shipping fees and customs duties will be charged based on the actual circumstances.

International shipping: we are sorry that the international shipping service is not supported for the time being.

Please note that orders might get delayed for the following reasons:

  • Billing and shipping addresses are not the same.
  • Order is pending credit approval and verification.
  • A product is currently out of stock.
  • An order that requires customization.
  • An order is shipped to a remote country.
  • Order security verification.

Shipping Policy for Canada

  • The estimated delivery time is approximately 10 business days.
  • By default, shipping fees include customs duties.
  • For orders exceeding $97 or if you wish to handle customs duties by yourself, kindly reach out to our Support Team.
  • About Returns or Refunds: Due to the higher shipping costs to Canada, free returns are not applicable for orders within Canada. Refunds for returns will be processed based on the actual return shipping cost. Shipping fees will also be refunded according to the actual circumstances during the refund process.