Shipping Policy

Thanks for your visiting and shopping at www.epickatech.com. Following are the terms and conditions that constitute our shipping policy.

Shipment processing time

All orders are processed within 1-2 business days of ground shipping. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Policy for US

For free shipping, by default, we use USPS First Class, Priority, or UPS Ground, depending on package weight and destination. Once shipped, it normally takes 3-9 business days to deliver. If expedited shipping service is needed, please contact us to see our options. 

Shipping Policy for Canada

  • The estimated delivery time is approximately 10-15 business days.
  • By default, shipping fees include customs duties.
  • For orders exceeding $97 or if you wish to handle customs duties by yourself, kindly reach out to our Support Team.
  • About Returns or Refunds: Due to the higher shipping costs to Canada, free returns are not applicable for orders within Canada. Refunds for returns will be processed based on the actual return shipping cost. Shipping fees will also be refunded according to the actual circumstances during the refund process.

Shipping Policy for EU Countries*

  • The estimated delivery time is approximately 3-7 business days.
  • By default, shipping fees include customs duties.
  • Due to the higher shipping costs to EU countries, free returns are not applicable for orders within the EU. Refunds for returns will be processed based on the actual return shipping cost. Shipping fees will also be refunded according to the actual circumstances during the refund process.
  • For EU orders exceeding $200 and German orders exceeding $361, kindly reach out to our Support Team.

*Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Netherlands

Shipping Areas

We offer free shipping for orders within the United States. Shipping costs and customs charges for deliveries to other nations will be calculated based on the specifics of each delivery.

International shipping: we are sorry that the international shipping service is not supported for the time being. Kindly get in touch with us if you require bulk purchases for your nation.

Please note that orders might get delayed for the following reasons:

  • Billing and shipping addresses are not the same.
  • Order is pending credit approval and verification.
  • A product is currently out of stock.
  • An order that requires customization.
  • An order is shipped to a remote country.
  • Order security verification.

Shipping Policy Customized Products

  • Up to 10 units: Approximately 3 business days for production.
  • 20 to 50 units: Approximately 5 business days for production.
  • Over 50 units: We will use advanced machinery for production, which may take 15 to 30 business days.