Shipping Policy
Thanks for your visiting and shopping at www.epickatech.com. Following are the terms and conditions that constitute our shipping policy.
Shipment processing time
All orders are processed within 1-2 business days of ground shipping. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.
For customized products (quantities of 10 or fewer), please allow an additional 3–5 business days for production before shipment.
For bulk/wholesale custom orders, please contact us to confirm the production timeline before ordering.
Shipping Policy for the US
U.S. Mainland (48 contiguous states + DC)
| Order Total | Shipping Fee | Method & Estimated Delivery |
|---|---|---|
| $0.10 – $9.98 | $2.99 | Standard, 3–9 business days |
| $9.99 and above | Free | Standard, 3–9 business days |
| $0.00 – $119.98 | $18.80 | Expedited – UPS 2nd Day* |
| $119.99 and above | Contact us | Expedited – Please reach out before ordering |
Orders to Alaska, Hawaii, and non-mainland U.S. regions are not eligible and may incur additional shipping fees.
| Order Total | Shipping Fee | Method |
|---|---|---|
| $0.00 – $25.00 | $9.00 | USPS Standard |
| $25.10 – $49.99 | $33.00 | UPS Standard |
| $50.00 – $299.99 | $66.80 | UPS Standard |
| $300.00 and above | Please contact us before ordering | — |
⚠️ Shipping rates to U.S. territories differ from mainland rates. If you are unsure whether your address falls under this category, feel free to contact us before placing your order.
Shipping Policy for Canada
Estimated delivery time: approximately 10–15 business days.
All shipping fees include customs duties and applicable taxes by default.
| Order Total | Shipping Fee |
|---|---|
| $1.00 – $48.99 | $28.99 |
| $49.00 – $119.99 | $37.99 |
| $120.00 and above | Please contact our Support Team before placing your order |
⚠️ Please note: Free returns are not available for Canadian orders. If a return is needed, the refund will be calculated based on the actual return shipping cost incurred.
Shipping Policy for EU Countries*
Estimated delivery time: approximately 3–7 business days. All shipping fees include customs duties by default.
EU Countries (excluding Germany)
| Order Total | Shipping Fee |
|---|---|
| $1.00 – $23.99 | $10.00 |
| $24.00 – $79.99 | $19.99 |
| $80.00 – $200.00 | $24.00 |
| Above $200.00 | Please contact our Support Team before placing your order |
Germany
| Order Total | Shipping Fee |
|---|---|
| $0.00 – $179.99 | $10.00 |
| $180.00 – $360.00 | $15.00 |
| Above $361.00 | Please contact our Support Team before placing your order |
⚠️ Please note: Due to higher international shipping costs, free returns are not applicable for EU orders. Refunds for approved returns will be based on the actual return shipping cost.
*Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Netherlands
Shipping Areas
United States, Canada, Hong Kong, and EU countries. Shipping costs and customs charges for deliveries to other nations will be calculated based on your orders.
International Shipping
We are sorry that the international shipping service is not supported for the time being. Kindly get in touch with us if you require bulk purchases in your country.
Please note that orders might get delayed for the following reasons:
- Billing and shipping addresses are not the same.
- Order is pending credit approval and verification.
- A product is currently out of stock.
- An order that requires customization.
- An order is shipped to a remote country.
- Order security verification.
Why Might My Order Be Delayed?
Please be aware that orders may be delayed due to the following reasons:
- Billing and shipping addresses do not match
- Pending credit approval or payment verification
- An item in your order is temporarily out of stock
- Your order includes customized products
- Order security verification is required
If any issues arise, we will contact you promptly via email.
Need Help?
For orders that exceed the thresholds listed above, or for any shipping-related inquiries, please contact our Support Team before placing your order to avoid delays or complications. 👉 Contact Us