The following questions haven't answered your questions?
Please feel free to contact us by email and we will be glad to answer your questions.
AC port not working, but USB port still works.
If only the AC is not working, it is more than likely due to a blown fuse and can easily be fixed by replacing it with the spare fuse it comes with.
USB port not working only.
If the USB ports are not working, it may be a defective unit. Please contact us for a refund or replacement.
How to replace the fuse?
Please find the fuse compartment labeled “spare & fuse” at the plug side and pry it open. The horizontal fuse within the cap is the broken fuse. Push it out and replace it with the vertical spare one. Align the fuse with the two metal arms and push the cap back in.
Can the adapter convert voltage?
No, our adapter is not a voltage converter. Its purpose is only to allow your devices to plug into local sockets. Therefore, before using it in a country with a different voltage, please check if your device is dual voltage, and avoid using high-power products. Our adapter has a maximum power output of 880W at 110V and 1920W at 240V.
Can adapter be used in Israel?
Our adapter can be used locally in Israel, but please note that the local H-type plug cannot be inserted into our adapter's AC socket.
How can I determine if my device can be used with the adapter in the local area?
First, you need to find out the voltage and plug type of the country you are going to. Except for D and M type sockets, all other types can be used with local sockets. If the voltage in the destination country is different from your home country, please check if the product you want to use locally is dual voltage (labeled as "100-240V, 50/60Hz"). If it is, then in most cases it can be used, otherwise it cannot be used in places with different voltages. If in doubt, please send the specs to us and we will let you know if they will work or not.
How can I determine if the adapter can be used in the country I am going to?
Due to historical reasons, many countries have more than one socket standard (the main type is highlighted in bold letter) and make it very confusing for travelers. As rule of thumb for US travelers, if you don't see type D or M in that country, our adapter will work, providing your device supports dual voltage. lf you see type D or M, it is a good idea to do more research and check with the place you are going to visit or stay if they have sockets other than type D or M, You can also message us for more information.
One of the items that we need to power is our hair dryer - is there a way to test it to see if it will work? We are not in Europe yet, but if it works in an outlet here, should it work there?
We do not recommend attempting to test the adapter with high-power products. If you plan to use high-power electrical appliances such as hair dryers or electric kettles, this adapter may not meet your needs. These devices require a high-power output that exceeds the adapter's capacity and may cause the adapter to be damaged or the device to malfunction.
The AC plug holes on the front are blocked by plastic inside the unit. Is this normal, and if so, why are they there? Did I receive a defective unit?
This plastic inside is normal. It is called “safety shutter” that prevents accidental insertion of objects other than plugs into the socket holes. It can only be opened by pressing down two pins simultaneously and firmly. The continental EU 2-prong plug has a flexible and converged shape, so it might seem won’t fit at first and you need to push harder and make it work - I understand that it can be annoying, but after the first time, the shutter will perform much smoother.