FAQ
If the following questions haven't answered your questions, please feel free to contact us.
AC outlet not working, but the USB ports still work.
Most likely the fuse blew, you can fix the problem by replacing the blew fuse with a spare fuse in the package. Here is the instructional video: https://www.youtube.com/watch?v=4f8dIaB-9Vk
USB ports not working, but AC outlet still work.
It is probably a defective unit, please contact Epicka support team for a refund or replacement.
AC outlet doesn’t work, how do I change the fuse?
Please find the fuse compartment labeled “spare & fuse” at the plug side and pry it open. The horizontal fuse within the cap is the broken fuse. Push it out and replace it with the vertical spare one. Align the fuse with the two metal arms and push the cap back in. Here is the instructional video: https://www.youtube.com/watch?v=4f8dIaB-9Vk
If the AC outlet still doesn't work after replacing the fuse, please contact Epicka support team.
Does the adapter convert voltage?
No, the adapter is not a voltage converter. It is only allow you to adapt your devices into local sockets. Therefore, please check if your device is dual voltage (labeled as "100-240V, 50/60Hz"), and avoid using over-power devices to the adapter. More information please check the travel tips: https://www.epickatech.com/blogs/news/essential-tips-for-us-travelers-exploring-abroad
How do I know what type of sockets are used in the country I'm going to?
You can use the Adapter Finder on the website to choose your destination, the bottom will display the local socket types and voltage.
Except for type D and M sockets, the Epicka universal adapter can fit all other types of local sockets. If the voltage in the destination country is different from your home country, please make sure you are connecting the adapter to a dual voltage device (labeled as "100-240V, 50/60Hz"). If you are in doubt, please send the specs of your device to Epicka support team through an email.
How do I choose the right adapter for me?
Click the Adapter Finder on Epicka website, enter the country you want to visit then find a suitable adapter. Or feel free to contact Epicka support team.
Adapter Finder: https://www.epickatech.com/pages/travel-adapter-finder
One of the items that we need to power is our hair dryer - is there a way to test it to see if it will work? We are not in Europe yet, but if it works in an outlet here, should it work there?
We do not recommend attempting to test the adapter with high-power products. If you plan to use high-power electrical appliances such as hair dryers or electric kettles, this adapter may not meet your needs. These devices require a high-power output that exceeds the adapter's capacity and may cause the adapter to be damaged or the device to malfunction. If you are in doubt, please contact Epicka support team.
The AC plug holes on the front are blocked by plastic inside the unit. Is this normal, and if so, why are they there? Did I receive a defective unit?
This plastic inside is normal. It is called “safety shutter” that prevents accidental insertion of objects other than plugs into the socket holes. It can only be opened by pressing down two pins simultaneously and firmly. The continental EU 2-prong plug has a flexible and converged shape, so it might seem won’t fit at first and you need to push harder and make it work - We understand that it can be annoying, but after the first time, the shutter will perform much smoother.